merculine™ · Support
Get in touch.
A real person reads every message. We respond within 2 business days — usually faster. No bots, no automated replies, no runaround.
2
Business day response time — often same day
Mon–Fri
Support hours · 9am to 6pm GMT
1
Real person handles your enquiry from start to finish
Send a message
How can we help?
Response times
Average response times
4h
General enquiries during business hours
24h
Orders, returns, and shipping issues
Email
The fastest way to reach us for all enquiries. Include your order number for order-related questions.
Order enquiries
Once your order ships, you will receive a confirmation email directly from our delivery partner — FedEx for UK and EU orders, UPS for US orders — with your tracking number and a direct tracking link. You can also view your orders by logging into your account.
Returns & refunds
We have a 30-day return window. Read our full returns policy before getting in touch — most questions are answered there.
Routine advice
Not sure which products are right for your skin? Start with the 90-second routine finder before reaching out — it answers most questions instantly.
Press & wholesale
For media enquiries, press samples, or wholesale partnership discussions, select the relevant subject above or email us directly.
">