merculine™ · Support

Shipping & returns

Everything you need to know about how your order gets to you, and what happens if you need to send something back.

01 · Shipping

Getting merculine to you

Orders are prepared for dispatch within 2 working days of being placed. The estimates below begin once your order has left our facility and been handed to the carrier.

United Kingdom
Standard4–7 days
Express1–2 days
European Union
Standard4–11 days
Express1–3 days
Varies by destination country — Western Europe tends toward the faster end, Southeastern Europe toward the slower end.
United States
Standard2–5 days
Express shipping is available at checkout for eligible destinations.

All timeframes are in working days and exclude weekends and public holidays. Shipping costs are calculated at checkout based on the weight of your order and delivery destination.

UK & EU orders — shipped via FedEx from our European facility.
US orders — shipped via UPS from our North American facility.

Every order includes full tracking. You'll receive a tracking number by email as soon as your order dispatches.

Before you order

Customs, duties & taxes

United Kingdom
As with any international order, customs fees, import duties, and local taxes are determined by UK customs authorities and are the responsibility of the customer. These are not included in the product price and may be collected by the courier on delivery.
European Union
All EU orders are fulfilled from within the European Union. No customs duties or import charges apply.
United States
All US orders are fulfilled from within the United States. No customs duties or import charges apply.

02 · Returns

Returns & refunds

We want you to be completely satisfied with your merculine order. If you're not, here's how to fix it.

30-day return window

You may return unopened, unused products within 30 days of delivery for a full refund. Products must be in their original condition and packaging. For hygiene reasons, we cannot accept returns of opened or used skincare products unless they are faulty or damaged.

How to start a return

Email care@merculine.com with your order number and reason for return. We'll respond within 2 business days with instructions. Please don't send products back before contacting us — unrequested returns can't be processed.

Damaged or incorrect items

Contact us within 14 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund at no cost to you — no return required.

Refund processing

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. Bank processing times vary — allow up to 10 business days for it to appear in your account.

Questions about your order?

care@merculine.com