Shipping policy

.mc-policy-page { margin-left: calc(-50vw + 50%); margin-right: calc(-50vw + 50%); font-family: 'Raleway', sans-serif; color: #131313; overflow-x: hidden; } .mc-policy-page *, .mc-policy-page *::before, .mc-policy-page *::after { box-sizing: border-box; margin: 0; padding: 0; } .mc-policy-page { --ink:#131313;--white:#FFFFFF;--stone:#F0ECE4;--warm:#EAE4DA;--slate:#253545;--mid:#7A7570;--light:#ABA69E;--border:#DBD6CE;--serif:'Playfair Display',serif;--sans:'Raleway',sans-serif; } /* HERO */ .mc-p-hero { background: var(--slate); padding: 80px 48px; text-align: center; } .mc-p-hero-inner { max-width: 680px; margin: 0 auto; } .mc-p-eyebrow { font-size: 9px; letter-spacing: 0.26em; text-transform: uppercase; color: rgba(255,255,255,0.3); font-weight: 600; margin-bottom: 20px; display: block; } .mc-p-title { font-family: var(--serif); font-size: 48px; font-weight: 400; color: var(--white); line-height: 1.1; margin-bottom: 16px; } .mc-p-title em { font-style: italic; color: var(--stone); } .mc-p-updated { font-size: 11px; color: rgba(255,255,255,0.25); font-weight: 300; margin-top: 16px; } /* SHIPPING ZONES — full bleed cards */ .mc-zones { display: grid; grid-template-columns: 1fr 1fr; gap: 2px; } .mc-zone { padding: 40px 44px; } .mc-zone.uk { background: var(--ink); } .mc-zone.us { background: var(--slate); } .mc-zone-flag { font-size: 28px; margin-bottom: 16px; display: block; } .mc-zone-country { font-family: var(--serif); font-size: 26px; font-weight: 400; color: var(--white); margin-bottom: 6px; } .mc-zone-warehouse { font-size: 10px; letter-spacing: 0.12em; text-transform: uppercase; color: rgba(255,255,255,0.3); font-weight: 600; margin-bottom: 28px; display: block; } .mc-zone-rates { display: flex; flex-direction: column; gap: 2px; } .mc-rate { background: rgba(255,255,255,0.05); padding: 16px 20px; display: flex; justify-content: space-between; align-items: center; border: 1px solid rgba(255,255,255,0.06); } .mc-rate-label { font-size: 12px; font-weight: 500; color: var(--white); } .mc-rate-detail { font-size: 11px; color: rgba(255,255,255,0.4); font-weight: 300; margin-top: 2px; } .mc-rate-price { font-family: var(--serif); font-size: 18px; font-weight: 400; color: var(--stone); white-space: nowrap; } .mc-rate-price.free { color: #6fcf97; } /* CONTENT */ .mc-content { max-width: 960px; margin: 0 auto; padding: 0 24px 80px; } .mc-section { padding: 56px 0; border-bottom: 1px solid var(--border); } .mc-section:last-child { border-bottom: none; } .mc-section-eyebrow { font-size: 9px; letter-spacing: 0.22em; text-transform: uppercase; color: var(--mid); font-weight: 700; margin-bottom: 10px; display: block; } .mc-section-title { font-family: var(--serif); font-size: 28px; font-weight: 400; color: var(--ink); margin-bottom: 24px; line-height: 1.2; } .mc-section-title em { font-style: italic; } .mc-body { font-size: 14px; color: var(--mid); font-weight: 300; line-height: 1.9; margin-bottom: 16px; } .mc-body strong { color: var(--ink); font-weight: 600; } .mc-body a { color: var(--slate); text-decoration: none; border-bottom: 1px solid var(--border); } .mc-body a:hover { border-color: var(--slate); } /* INFO GRID */ .mc-info-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 2px; margin: 32px 0; } .mc-info-card { background: var(--stone); padding: 28px 24px; border: 1px solid var(--border); } .mc-info-num { font-family: var(--serif); font-size: 32px; font-weight: 400; color: var(--ink); line-height: 1; margin-bottom: 6px; } .mc-info-label { font-size: 11px; color: var(--mid); font-weight: 300; line-height: 1.5; } /* TIMELINE */ .mc-timeline { display: flex; flex-direction: column; gap: 0; margin: 24px 0; } .mc-tl-item { display: grid; grid-template-columns: 40px 1fr; gap: 20px; align-items: start; padding: 16px 0; border-bottom: 1px solid var(--border); } .mc-tl-item:last-child { border-bottom: none; } .mc-tl-dot { width: 10px; height: 10px; border-radius: 50%; background: var(--slate); margin-top: 5px; flex-shrink: 0; } .mc-tl-title { font-size: 13px; font-weight: 600; color: var(--ink); margin-bottom: 3px; } .mc-tl-desc { font-size: 12px; color: var(--mid); font-weight: 300; line-height: 1.6; } /* NOTE BOX */ .mc-note { background: var(--warm); border-left: 3px solid var(--slate); padding: 20px 24px; margin: 24px 0; } .mc-note-title { font-size: 12px; font-weight: 600; color: var(--ink); margin-bottom: 6px; } .mc-note-text { font-size: 12px; color: var(--mid); font-weight: 300; line-height: 1.7; } /* CONTACT */ .mc-contact { background: var(--stone); padding: 40px 44px; border: 1px solid var(--border); margin-top: 40px; display: grid; grid-template-columns: 1fr auto; gap: 40px; align-items: center; } .mc-contact-title { font-family: var(--serif); font-size: 22px; font-weight: 400; color: var(--ink); margin-bottom: 6px; } .mc-contact-desc { font-size: 13px; color: var(--mid); font-weight: 300; line-height: 1.7; } .mc-btn { display: inline-block; background: var(--ink); color: var(--white); font-family: var(--sans); font-size: 10px; letter-spacing: 0.14em; text-transform: uppercase; font-weight: 600; padding: 14px 32px; text-decoration: none; transition: background 0.15s; white-space: nowrap; } .mc-btn:hover { background: var(--slate); } @media (max-width: 640px) { .mc-p-hero { padding: 56px 24px; } .mc-p-title { font-size: 34px; } .mc-zones { grid-template-columns: 1fr; } .mc-info-grid { grid-template-columns: 1fr; } .mc-contact { grid-template-columns: 1fr; gap: 20px; } .mc-zone { padding: 36px 28px; } }
merculine™ · Legal

Shipping & Returns

Everything you need to know about how we get merculine to you — and what happens if something is not right.

Last updated: April 2026

🇬🇧
United Kingdom
Fulfilled from EU warehouse · Ships to all UK postcodes
Standard delivery
Orders under £40 · 5–8 business days
£3.95
Free delivery
Orders over £40 · 5–8 business days
Free
🇺🇸
United States
Fulfilled from US warehouse · Ships to all 50 states
Standard delivery
Orders under $60 · 5–8 business days
$7.95
Free delivery
Orders over $60 · 5–8 business days
Free
Processing & delivery times

When does my order arrive?

1–2
Business days to process and dispatch your order after payment confirmation
5–8
Business days for standard delivery to UK and US addresses
24h
Tracking information sent to your email once your order has been dispatched

Orders are processed Monday to Friday, excluding public holidays. Orders placed after 2pm on a Friday will be processed on the following Monday. During promotional periods or product launches, processing times may extend by 1–2 business days.

Please note
Delivery timescales are estimates provided by our carrier partners and are not guaranteed. Occasional delays may occur due to carrier capacity, customs processing, or circumstances beyond our control. If your order has not arrived within 10 business days of dispatch, please contact us.
Tracking your order

Where is my order?

Order confirmed
You receive an order confirmation email immediately after purchase. Keep this for your records.
Order processing
Your order is picked, packed, and prepared for dispatch within 1–2 business days.
Dispatched
You receive a dispatch confirmation email with your tracking number and carrier details.
Out for delivery
Your carrier will notify you of the estimated delivery window on the day of delivery.
Delivered
Your merculine order arrives. If you are not home, the carrier will leave a calling card with redelivery instructions.
Returns & refunds

Not right? We fix it.

We want every man who buys merculine to be completely satisfied with his order. If something is not right — whether that is a product you are not happy with, a damaged item, or an order that arrived incorrectly — we will resolve it.

30-day return window. You have 30 days from the date of delivery to request a return or exchange. Products must be returned in their original condition — unused, unsealed products only. For hygiene reasons, we cannot accept returns of opened or used skincare products unless they are faulty or damaged.

Damaged or incorrect orders. If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with a photograph of the issue. We will arrange a replacement or full refund at no cost to you — no return required.

How to request a return
Email us at hello@merculine.com with your order number and the reason for your return. We will respond within 2 business days with return instructions. Do not send products back without contacting us first — unrequested returns cannot be processed.

Refund processing. Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Customs & duties

Import duties & taxes.

merculine ships from EU and US warehouses specifically to minimise import duty exposure for our UK and US customers. Orders shipped to UK addresses are fulfilled from our EU warehouse and may be subject to UK customs duties for orders above the de minimis threshold. Orders shipped to US addresses are fulfilled from our US warehouse and are not subject to import duties.

If customs duties or import taxes are applied to your order, these are the responsibility of the recipient. merculine cannot predict or control customs decisions and is not responsible for any additional charges imposed by customs authorities.

Questions about your order?
Our team responds to all enquiries within 2 business days. Include your order number for the fastest resolution.
Contact us →