Shipping policy
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Shipping & Returns
Everything you need to know.
All merculine products are formulated in Europe using certified vegan, cruelty-free ingredients and fulfilled through our regional production facilities. All prices are exclusive of local taxes and import duties.
Delivery
Delivery timeframes.
Orders are prepared within 2 working days, after which they are handed to the carrier. Delivery timeframes below are from the date of dispatch. Orders placed on weekends or public holidays are processed on the next working day.
United Kingdom
European Union
United States
Shipping rates.
Shipping costs are calculated at checkout based on the weight of your order and your delivery destination. Both Standard and Express options are available for all regions.
Carriers.
All orders include full tracking. You will receive your tracking number via email once your order has been dispatched.
Customs & Duties
Taxes, duties, and import charges.
All merculine product prices are exclusive of local taxes and import duties. Depending on your delivery destination, additional charges may be applied by your local customs authority or carrier upon delivery. These charges are outside merculine's control and are the responsibility of the customer.
United Kingdom
Orders with a goods value of £135 or under are not subject to customs duty. Import VAT may be collected by the carrier on delivery. For orders exceeding £135, customs duty may also apply.
European Union
All EU orders are fulfilled from within the European Union. No customs duties or import charges apply.
United States
All US orders are fulfilled from within the United States. No customs duties or import charges apply.
The price displayed at checkout is the product price plus shipping. Any local taxes, duties, or customs charges that may apply to your order are determined by your local authorities and are not included in the checkout total.
Returns
Our return policy.
We want you to be completely satisfied with your merculine purchase. You may return unopened, unused products within 30 days of delivery for a full refund. Products must be in their original packaging and in resalable condition.
How to return
Contact us at care@merculine.com with your order number and reason for return. Our team will respond within 48 hours with return instructions.
Refund processing
Once we receive and inspect your returned item, we will process your refund within 5–7 working days to the original payment method.
Damaged or defective
Contact care@merculine.com within 14 days of delivery with your order number and photographs. We will arrange a replacement at no cost.
Non-returnable items
For hygiene reasons, opened or used skincare products cannot be returned unless they are damaged or defective. Shipping costs are non-refundable.
Questions about shipping or returns?
care@merculine.com
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